Refund Policy

30-day money-back guarantee

We offer a 30-day money-back guarantee. If you are not satisfied with a purchase made online through this website, you can request a full refund within 30 days of your order date. This covers booking deposits, diagnostic fees and any prepaid service plans that have not yet been fully delivered.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit paddle.net with your order details, or contact us directly and we will arrange it for you:

• Email: globaldieselautotechs@gmail.com
• Phone or WhatsApp: 078 376 1453

Please include your order reference, the name the order was placed under, and a short note on why you are requesting the refund.

How refunds are paid

Approved refunds are returned to the original payment method. Paddle normally processes refunds within a few business days; your bank may take a little longer to reflect the amount.

Work already completed

Where a repair has already been carried out and parts fitted, we will first work with you to put things right — a re-inspection or rework at no charge under our workmanship warranty. If we cannot resolve the issue to your satisfaction, contact us and we will treat it under this refund policy in good faith.

Related policies

See our Terms & Conditions, Privacy Notice and Pricing page, and Paddle's Refund Policy.